Effective Date: January 1, 2025
Welcome to Just Transport! We are committed to providing reliable and efficient transport services to meet your needs. To ensure a seamless experience, please read our merchant policy, which outlines the terms regarding payments, cancellations, refunds, and our general practices.
1. Payment Processing
Just Transport uses secure third-party payment processors, Stripe, PayPal and Square, to handle all credit card and debit card payments. By using our services, you agree to the processing terms set forth by these providers.
2. Pricing and Billing
3. Cancellations and Refunds
Refunds will be processed within 3-5 business days of the request. However, please note that the time it takes for the refunded amount to appear in your account is dependent upon your bank and/or the payment processor. In some cases, this can take up to 30 days.
We appreciate your patience during this process.
4. Chargebacks and Disputes
In the event of a chargeback or payment dispute:
Failure to follow the proper dispute resolution channels may result in the termination of your account and services.
5. Customer Data and Privacy
We respect your privacy and are committed to protecting your personal and payment information. We use encryption and secure servers to process all transactions. Your data will only be used for the purpose of completing your transaction and for any necessary follow-up regarding your booking.
For more information, please refer to our Privacy Policy.
6. Service Availability
7. Limitation of Liability
Just Transport is not liable for any indirect, incidental, or consequential damages arising from the use of our services, including delays, cancellations, or transportation disruptions outside of our control.
8. Contact Us
For any questions, concerns, or inquiries about your transaction, please contact our customer service team:
By booking our services, you agree to the terms outlined in this merchant policy. We are committed to providing the best transport experience, and we thank you for choosing Just Transport.
Just Transport LLC (“Carrier”) is in the business of performing certain motor carrier transportation services (specifically, courier services) and holds authority from the Federal Motor Carrier Safety Administration under USDOT #4135275 and MC #1730450 to engage in operations as a motor carrier of general commodities in interstate or foreign commerce.
By tendering freight to Carrier, you[1](“You” “Your” or “Shipper”) agree to be bound by these Terms and Conditions, except as may be set forth in a contract signed by You and Carrier. In the event of a conflict between these Terms and Conditions and signed contract, the signed contract shall control.
You and Carrier agree to these Terms and Conditions in accordance with 49 U.S.C. § 14101(b)(1) and expressly waive any and all rights and remedies that each may have under Title 49 to the extent such rights and remedies conflict with these Terms and Conditions.
1. SERVICE. Carrier agrees to transport your freight (“Shipments”), to the extent accepted by Carrier, in compliance with all federal, state and local laws and regulations.
2. NO EXCLUSIVITY. You are not restricted from tendering freight to other brokers, freight forwarders, third-party logistics providers, or other motor carriers. Carrier is not restricted from transporting freight for other parties.
3. YOUR RESPONSIBILITIES.
4. CARRIER’S RESPONSIBILITIES.
5. RECEIPTS AND BILLS OF LADING. If requested by You, Carrier agrees to provide You with proof of acceptance and delivery of Shipments in the form of a signed bill of lading or other proof of delivery via US Mail, courier, or electronically by fax or email. The terms and conditions of any freight documentation used by You or Carrier will not supplement, alter, or modify these Terms and Conditions. Failure to provide proof of delivery shall not be grounds for non-payment where there is no dispute that a Shipment was successfully delivered.
6. PAYMENTS. Carrier will invoice You for its services in accordance with the rates, charges and provisions set forth herein, and any written supplements or revisions that are mutually agreed to between the Parties in writing. If rates are negotiated between the Parties and not otherwise confirmed in writing, such rates will be considered “written,” and will be binding, upon Carrier’s invoice to You and your payment to Carrier. You agree to pay Carrier’s invoice within fifteen (15) days of invoice date without deduction or setoff. Carrier may assess a service charge of 1.5% per month (or the highest lawful rate, if less) for any late payments.
7. CLAIMS
8. INSURANCE. Carrier agrees to procure and maintain at its own expense, at all times during the term of these Terms and Conditions, the following insurance coverage amounts:
9. HAZARDOUS MATERIALS. You must comply with all applicable laws and regulations relating to the transportation of hazardous materials as defined in 49 CFR §172.800, §173, and § 397 et seq. to the extent that any Shipments constitute hazardous materials. You are obligated to inform Carrier immediately if any such Shipments constitute hazardous materials. You shall defend, indemnify, and hold Carrier harmless, including reasonable attorney fees, from any penalties or liability of any kind, arising directly out of your failure to comply with applicable hazardous materials laws and regulations.
10. INDEMNIFICATION. You must defend, indemnify, and hold Carrier, its employees, and agents harmless, including reasonable attorney fees, against any losses caused by or resulting from Your, Your employees’, or Your agents’ (i) negligence or intentional misconduct, (ii) breach of these Terms and Conditions, or (iii) violation of applicable laws or regulations. You must also indemnify Carrier from any attempts to recover from Carrier by your insurance carrier or any other party. The obligation to defend includes payment of all reasonable costs of defense, together with all reasonable attorney fees, as they accrue.
11. SEVERABILITY/SURVIVABILITY. In the event that the operation of any portion of these Terms and Conditions results in a violation of any law, or any provision is determined by a court of competent jurisdiction to be invalid or unenforceable, the Parties agree that such portion or provision shall be severable and that the remaining provisions shall continue in full force and effect.
12. INDEPENDENT CONTRACTOR. It is understood between Carrier and You that Carrier is not an agent for You, and shall remain at all times an independent contractor. You do not exercise or retain any control or supervision over Carrier, its operations, or employees. Carrier does not exercise or retain any control or supervision over You, your operations, or employees.
13. NONWAIVER. Failure of either Party to insist upon performance of any of the terms, conditions or provisions of these Terms and Conditions, or to exercise any right or privilege herein, or the waiver of any breach of any of the terms, conditions, or provisions of these Terms and Conditions, shall not be construed as thereafter waiving any such terms, conditions, provisions, rights or privileges, but the same shall continue and remain in full force and effect as if no forbearance or waiver had occurred.
14. NOTICES. Unless the Parties notify each other in writing of a change of address, any and all notices required or permitted to be given under these Terms and Conditions shall be made in writing and shall be delivered via fax with machine imprint on paper acknowledging successful transmission or email with confirmed receipt) and shall be effective when so delivered.
15. FORCE MAJEURE. Neither Party shall be liable to the other for failure to perform any of its obligations under these Terms and Conditions during any time in which such performance is prevented by fire, flood, or other natural disaster, war, pandemic, embargo, riot, civil disobedience, or the intervention of any government authority, or any other cause outside of the reasonable control of You or Carrier, provided that the Party so prevented uses its best efforts to perform under these Terms and Conditions and provided further, that such Party provide reasonable notice to the other Party of such inability to perform. Performance requirements are extended by the amount of the delay except for payment obligations.
16. CHOICE OF LAW AND VENUE. All questions concerning the construction, interpretation, validity and enforceability of these Terms and Conditions, whether in a court of law or in arbitration, shall be governed by and construed and enforced in accordance with the federal laws regarding transportation, where applicable, and otherwise by the laws of the State of Indiana, without giving effect to any choice or conflict of law provision or rule that would cause the laws of any other jurisdiction to apply. The Parties agree to jurisdiction and venue in the state or federal courts of Marion County, Indiana, and waive all arguments to the contrary.
17. CONFIDENTIALITY. Other than as required to comply with the law or legal process requiring disclosure, the Parties agree to the following: