Effective Date: January 1, 2025

Welcome to Just Transport! We are committed to providing reliable and efficient transport services to meet your needs. To ensure a seamless experience, please read our merchant policy, which outlines the terms regarding payments, cancellations, refunds, and our general practices.

1. Payment Processing

Just Transport uses secure third-party payment processors, Stripe, PayPal and Square, to handle all credit card and debit card payments. By using our services, you agree to the processing terms set forth by these providers.

2. Pricing and Billing

• Pricing: All prices are quoted at the time of booking and are subject to change based on the nature of the service, distance, time, and other factors that may apply to your specific transport needs.
• Billing: Payment will be processed immediately upon confirmation of your booking. In some cases, a pre-authorized charge may appear on your card for verification purposes.
• Currency: All charges are processed in USD.

3. Cancellations and Refunds

• Cancellations: You may cancel your booking at any time up to 24 (twenty-four) hours before your scheduled service. Cancellations made less than 24 (twenty-four) hours may incur a cancellation fee of 50% of the total of all fees.
• Refunds: Refunds are only issued in the case of:
• Service Cancellation by Just Transport: If we are unable to fulfill your booking for any reason, a full refund will be issued.
• Service Discrepancy: If the service provided differs significantly from what was agreed upon at the time of booking, we may offer a partial or full refund upon review.

Refunds will be processed within 3-5 business days of the request. However, please note that the time it takes for the refunded amount to appear in your account is dependent upon your bank and/or the payment processor. In some cases, this can take up to 30 days.

We appreciate your patience during this process.

4. Chargebacks and Disputes

In the event of a chargeback or payment dispute:

• We will work with you directly to resolve the issue in a fair and timely manner.
• If you believe a charge is incorrect, please contact us within 30 (thirty) days of the transaction to allow us the opportunity to resolve the matter before it escalates. After this period, we may not be able to address the issue, as payment processors generally have strict time limits for disputes.

Failure to follow the proper dispute resolution channels may result in the termination of your account and services.

5. Customer Data and Privacy

We respect your privacy and are committed to protecting your personal and payment information. We use encryption and secure servers to process all transactions. Your data will only be used for the purpose of completing your transaction and for any necessary follow-up regarding your booking.

For more information, please refer to our Privacy Policy.

6. Service Availability

• Availability: We strive to meet all requested service times, but availability may vary based on location, weather, or other unforeseen circumstances.
• Delays: In the event of delays, we will inform you promptly and work to minimize any inconvenience.

7. Limitation of Liability

Just Transport is not liable for any indirect, incidental, or consequential damages arising from the use of our services, including delays, cancellations, or transportation disruptions outside of our control.

8. Contact Us

For any questions, concerns, or inquiries about your transaction, please contact our customer service team:

• Email: [email protected]
• Phone: 317-210-3909
• Address: 11 Municipal Drive, STE 200, Fishers, IN. 46038

By booking our services, you agree to the terms outlined in this merchant policy. We are committed to providing the best transport experience, and we thank you for choosing Just Transport.